DESBT - Business Launchpad

Business requirement

In order to meet a federal government obligation, the Queensland Department of Employment, Small Business and Training (DESBT) required a customer-centric, journey-based platform which reduces the complexity of finding, understanding and completing all licence and compliance obligations to start a small businesses in Queensland.

CIO watchlist: Yes

Scale: Enterprise, All QLD Businesses/Citizens

Programme Management: Customer

Absolutely awesome!! I've never had such a responsive editing & design experience before! VERY cool.

Product Owner, DESBT

What we did

  • The BLP application strategy and solution roadmap.

  • UX research and creation UX wireframes, clickable prototypes, and high fidelity designs

  • Solution architecture, project management, business analysis, cloud infrastructure, security architecture, UX research and design, UI design, full stack software development, manual and automated testing

  • Design and build of components (Web, Api, Data Store, Integrations) deployed to Microsoft Azure using ReactJS, GraphQL, REST APIs

  • Implemented DevOps CI/CD pipelines for continuous integration, deployment and delivery using Azure DevOps

  • An industrialised Agile development process to rapidly create the application with regular feedback cycles and the ability to adjust scope if necessary.

  • Overcoming the significant challenge of providing an online user interface for completing forms returned from third-party agencies/organisations with mandated requirements for static PDF content and forms. Such forms could not be converted to native web forms without a change from an Act of Parliament. Pipefish developed a solution using a client control and application logic to provide a graceful user experience supporting session-save points and form pre-filling.

Delivered outcomes

The DESBT Business Launchpad (or BLP) application. BLP is a simple and intuitive web interface for business owners to answer questions about their type of business and geographic location. Based on their answers the BLP returns all relevant business content in the form of business start-up "Guides".

BLP supports business authentication via myGovID, allows users to organise and track their completion of licences, and includes fillable forms for many previously manual/printable forms.