Software Asset Management (SAM)

Business requirement

Audit defence, compliance and software licence cost reduction.

CIO watchlist: Yes
Scale: Global, Enterprise (1,000+ applications)
Programme Management: Pipefish

The rollout of the SAM tool was delivered by Pipefish in an efficient and effective manner, delivering real savings in license costs and providing a real time view of software usage.

IT VP, Project Sponsor

What we did

• Deployed specialised SAM solution which audits servers and workstations to monitor which products have been installed and when they are used

• Implemented an integration into the customers service request platform to automate:

  • The capture of license details when new ad-hoc installations are detected
  • Deployment and removal automation through integration with enterprise package deployment platform
  • Implementation of an automated removal campaign workflow based on application low-usage

• Real-time audit of compliance through entitlement vs actual consumption metrics

• Two-way integration between Enterprise Service Management (ESM) platform which leverages CMDB, self-service request management, end-user survey management

• Multi million dollar liability reduction within first six months

Delivered outcomes

Corporate wide visibility of implemented applications, application usage and licence entitlements. Coverage including corporate IT infrastructure and operational technology infrastructure.